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+91 91122 38877
Elevate customer experience with our 24/7 multilingual support, backed by intelligent BPO & KPO solutions.
Our mission is to offer expert call center, BPO, and KPO services that drive efficiency, insight, and customer satisfaction.
Backed by more than ten years of experience, we serve clients across healthcare, retail, finance, and technology. Our certified experts handle complex customer interactions, operational processes, and knowledge-driven tasks with accuracy and reliability.
- 20+ Years of industry experience
- Global reach with multilingual support
- Certified professionals and cutting-edge technology
- 24/7 Customer support for uninterrupted service
Solutions We Deliver
End-to-End BPO & KPO Services for Every Business Challenge
Business Process Outsourcing (BPO)
In today’s rapidly evolving and competitive industry, our specialized business process outsourcing (BPO) services assist businesses in minimizing time & expense, eliminating administrative burdens, and streamlining processes to be more profitable. This augments business performance and fosters commercial expansion.
In a day and age where conventional revenue sources are becoming progressively unattainable, protracted sustainability demands a fresh business structure focused on the customer and powered by data to create exceptional experiences and results. Emonics LLC offers an operational solution that integrates individuals, procedures, and technological innovation to support firms in becoming more adaptable and interactive, allowing you to flourish and execute your aspirations.
24/7 Answering
Get 24X 7X 365 answering services for your business to handle after-hours or overload customer inquiries.
Virtual Assistant
Outsource routine administration and advanced functions to our Virtual Assistant to streamline your business operations.
Customer Support
Ensure personalized services and quick and timely response by delegating customer service operations to us.
Seamless Order
Convert more calls into sales with our efficient order process, upselling tactics, and instant updates!
Outsourced Technical Support
Outsource your IT help desk for tier 1-2 technical support, pre- -sales guidance, and business application assistance.
Technologically
We seamlessly integrate advanced analytics, automation, and digital solutions to drive efficiency.
Multilingual Call Centre
Expand your business in new demographics with expert multilingual call-handling services.
Booking & Reservation
Streamline your booking process with 24/7 availability, VIP services, and error-free confirmations.
Voice Process
You can rely on our voice process executives who expertly handle customer complaints, support-related calls, and inquiries.
Chat Process
Our team ensures availability to your customers round-the-clock to resolve any queries from their end.
Email Support
We offer quick email support from responding to emails, addressing issues, and prompt solutions.
Virtual Help Desk
We handle an extensive range of help desk services remotely for your business that is critical for communication with your clients and customers.
Back Office Staff
Anayka Infotech provides the back-office staff support your company needs, and our virtual assistants help you increase productivity significantly.
Technical Support Executives
Our proficient executives are skilled at troubleshooting, software installation, maintenance of computer hardware, etc. We also offer 24/7 network support, an IT help desk, and many more services.
Data Management Tasks
Our data management experts help your company with the critical insights to help drive your firm's growth and assist you in making an informed decision.
Financial Process Troubleshoot
We are equipped with the right software and tools to handle and streamline operations securely and help troubleshoot issues.
- Healthcare
- Retail & E-Commerce
- Technology
- Finance & Banking
- Telecommunications
- Travel & Hospitality
- Manufacturing
- Education
Call Us On:
+91 91122 38877
What is BPO in a call center?
A BPO call centre refers to the process of outsourcing both inbound and outbound call handling activities. Utilising a BPO call centre can enable your company to operate more efficiently, allowing your organisation to focus on its key internal tasks. The ability to save money is probably the primary reason why you outsource customer service.
Based on the service provider’s location, BPOs are further divided into:
Offshore Outsourcing- It is a type of outsourcing where a service provider provides the service from a foreign country.
Onshore Outsourcing- Onshore outsourcing takes place when an organisation engages a company operating in the same country as the hiring organisation to provide services.
Nearshore Outsourcing-A nearshore outsourcing agreement is a contract between an organisation and a company in another country.
What is BPO service in India, and how does it work?
Business process outsourcing or BPO service in India refers to tasking out certain functional tasks to a third-party service provider. Internal business functions such as billing and purchasing are outsourced, while front-of-house functions, including customer support, marketing, and product customization are outsourced. All you need to do is to understand what services you wish to outsource and what services you want to keep in-house.
BPO services in India are growing at a fast pace and expanding to assist with services like conventional back and front office functions to services like digital marketing services and social media marketing. Moreover, BPO services can help you save big on cost, offer flexibility, agility, and access to tools and processes.
What are the 4 major BPO services?
The 4 major BPO services include:
ITES- It is a type of BPO service that manages and handles IT solutions over the internet. It involves handling IT services like technical support, production support analyst, and service desk analyst.
KPO- In this type of outsourcing, the service provider offers advanced expertise for any particular business process.
LPO- It offers services related to a high level of legal work. They also perform complex tasks like writing legal agreements, doing legal research, and drafting patent applications.
RPO- RPO deals with processes like data analysis and research processes. The services it offers include investment research, data analytics, and market research.
What are BPO advantages and disadvantages?
The 4 major BPO services include:
ITES- It is a type of BPO service that manages and handles IT solutions over the internet. It involves handling IT services like technical support, production support analyst, and service desk analyst.
KPO- In this type of outsourcing, the service provider offers advanced expertise for any particular business process.
LPO- It offers services related to a high level of legal work. They also perform complex tasks like writing legal agreements, doing legal research, and drafting patent applications.
RPO- RPO deals with processes like data analysis and research processes. The services it offers include investment research, data analytics, and market research.
What is the role of BPO?
BPOs provide companies with flexibility and cost-saving third-party services by implementing dedicated providers, which can handle specialized tasks, such as payroll, more efficiently and pass those savings to their clients. You can outsource any business function through a BPO.
Some of the commonly outsourced BPO processes include:
- Administration
- Manufacturing
- Marketing
- Sales
- Shipping & Logistics
- Human Resources
- Customer Services & Call Center
Why must you consider BPO outsourcing?
BPO outsourcing is crucial at a time of economic uncertainty for the simple reason that it helps companies save money. However, the BPO industry has proven itself a very useful tool as companies pursue more cost-effective business success.
Most importantly, BPO outsourcing allows businesses to focus on core competencies while hiring out the tasks to a third-party provider that requires too much investment. It will save you from overspending on processes that can be done by a third-party vendor, in a cost-efficient manner. Some of the most commonly outsourced services include human resource administration that involves payroll maintenance, recruitment, training, and health benefits maintenance.
What type of business is BPO?
Business Process Outsourcing abbreviated as BPO involves hiring third-party service providers to handle and manage your business operations. BPO offers two types of services that include the back office and front office. They are also widely known as information technology-enabled services.
A business decides to outsource a task it cannot handle in-house because they believe a more specialized company can handle it better. In other words, Business Process Outsourcing is the practice of hiring another company to perform a process that your business needs to function.
Organizations often outsource specific processes within a functional area through BPO contracts, such as the HR department. Companies can also outsource whole functional areas to a single provider like BPO.
What is the BPO industry all about?
Business Process Outsourcing or BPO is the most popular segment when it comes to the ITES (Information Technology Enabled Services) industry. It offers companies the support to perform certain operations flexibly and cost-effectively. The services of BPO aren’t limited to customer service; they assist with other functions like payroll outsourcing and accounting.
Choosing a quality outsourcing company can help you with greater productivity. Their objective is to help you increase sales without overspending. The benefit of outsourcing is that your company can concentrate on its specialty (making toys in our example) while the company that you outsource your work to, can focus on streamlining other core processes.
Knowledge Process Outsourcing (KPO)
Knowledge Process Outsourcing (KPO) is a method of delegating knowledge-based, high-value tasks to an external company. It involves specialized skills, analytical expertise, and deep industry knowledge. Where BPO or traditional outsourcing provides operational support, KPO requires deep thinking and delivers strategic insights and advanced problem-solving.
By choosing KPO in place of hiring a housing specialist, companies can reduce costs, access expert insights, improve efficiency, and make better business decisions.
A Knowledge Process Outsourcing company like TTC delivers top-notch solutions for several market challenges for your business. We handle big data and knowledge-intensive tasks to bring the best outcome for your business.
Our data-rich workflow involves data mining, financial services, strategic management consulting, performance management, engineering and design, and market research.
In short, our KPO solutions experts handle anything that demands specialized professional competencies, such as data analysis, impactful content strategy, patent research, or anything that can ensure business expansion.
Expert Teams
We offer highly specialized professionals with in-depth knowledge in various industries.
End-to-End Solutions
From market research to data analysis, our KPO services cover a wide range of business functions.
Advanced Tools & Technology
Our team utilizes the latest tools for data mining, predictive analysis, and reporting.
Flexible Pricing Models
We offer customized pricing plans to suit your business needs and budget.
Legal Process Outsourcing
Financial Research Outsourcing
Publishing Outsourcing
Design & Animation
Analysis
Marketing Services
Business Research
Engineering Service Outsourcing
- Healthcare
- Retail & E-Commerce
- Technology
- Finance & Banking
- Telecommunications
- Travel & Hospitality
- Manufacturing
- Education
Call Us On:
+91 91122 38877
How do you choose the right KPO service provider?
A premier KPO service provider should be capable of handling complex technical problems, meeting innovation demands, and ensuring data security while delivering a client testimonial of successful projects.
How can I utilize your knowledge process outsourcing process for an enterprise?
As one of the premier knowledge process outsourcing companies, we help enterprises acquire specialized knowledge and succeed in every complex situation. You can book a free 1:1 call with our team to gain more insights into your enterprise-centric KPO solutions.
What are some common types of KPO services?
Services such as financial and management consultation, research and development, technical analysis and data analysis & interpretation can be considered as KPO.
Why does my company need KPO?
A company utilizing KPO services has the additional advantage of specialized knowledge and expertise where such a knowledge base cannot be found in-house. Addiotanlly, it will not only help you reduce costs by hiring skilled workers but also maintain a flexible workforce based on your needs.
What is the difference between KPO and BPO?
Knowledge process outsourcing (KPO) is the process of hiring specialists to deal with any information-related business activity. While KPO focuses on providing knowledge and analysis, BPO focuses on creating and following a process for business optimization.
Proven Impact, Measurable Success! Discover how Anayka Infotech Call Center, BPO & KPO services empower businesses like yours.
Enhancing Customer Experience for an E-Commerce Leader
Delivering Reliable Patient Support Solutions
Enhancing Shopper Engagement for a Retail Chain
Supporting Users for a Tech Solutions Provider
- Challenge: High call volumes, long wait times, and low customer retention.
- Solution: Implemented a 24/7 support team with AI-powered chat assistance.
- Results: 30% increase in customer satisfaction & 40% faster response times
BPO/KPO Service
- Home
- BPO/KPO Service
ABOUT BPO
From Every Call to Every Insight
BPO (Business Process Outsourcing) refers to the practice of outsourcing non-core business activities to a specialized service provider, allowing companies to focus on their core operations.
BPO services typically include customer support, data entry, back-office operations, finance & accounting, HR services, and technical support. These services can be delivered through voice, non-voice, email, or chat channels.
- 20+ Years of industry experience
- Global reach with multilingual support
- Certified professionals and cutting-edge technology
- 24/7 Customer support for uninterrupted service
Best-in-Class Consultant
BENEFITS
Why Choose Us Over Others
BPO and KPO solutions tailored to your business needs.
Customer Support Services
In-depth analysis to guide smart business moves
Data Processing & Management
In-depth analysis to guide smart business moves
Research & Analytics Services
In-depth analysis to guide smart business moves
- Automation
- Real-Time Insights
- Personalized Experiences
- Cost Effective
- Faster Innovation
SERVICES
BPO & KPO SErvices
Boost efficiency, reduce costs, and leverage industry expertise with our comprehensive BPO and KPO solutions tailored to your business needs.
STREAMLINED OPERATIONS
Optimize your day-to-day business processes with reliable BPO and KPO support. We help improve productivity, accuracy, and operational efficiency.
COST SAVINGS
Reduce operational and labor costs by outsourcing to experienced professionals. Our cost-effective solutions deliver high-quality results.
GLOBAL TALENT ACCESS
Gain access to a diverse pool of highly qualified global talent. From routine processes to complex knowledge-based tasks.
FOCUS ON CORE ACTIVITIES
Free up internal resources and focus on strategic growth. You can customer satisfaction, and business expansion.
PROCESS
Simple & Scalable
A transparent process of collaboration and feedback
Requirement Analysis
We understand your business needs, workflows, and objectives to define the right outsourcing strategy.
Process Execution
Our trained team handles operations efficiently using standardized processes and quality controls.
Monitoring & Optimization
We continuously monitor performance, ensure compliance, and optimize processes for better results.
PROCESS
TAILORED SOLUTIONS FOR EVERY INDUSTRY
We deliver customized BPO and KPO solutions designed to meet your industry’s specific challenges. Our expertise helps businesses improve efficiency, reduce operational costs, and achieve sustainable growth through reliable process outsourcing and knowledge-driven services.